Job Details

Requisition Id: RQ04483 Title: Senior Software Developer - CRM
Role: Developer Submission Deadline: Jan. 25, 2023, 3 p.m.
Start Date: March 1, 2023 End Date: July 5, 2023
Location: Toronto, ON #Candidates: 1

Job Description :

AMANST Inc. is looking for Senior Software Developer – CRM for a contract opportunity with Ontario Government.


Estimated Business Days: 87 days


Must Haves:

  • 5 years of Salesforce experience
  • Salesforce Certified Platform Developer I
  • Salesforce Certified OmniStudio Developer
  • Salesforce Certified Experience Cloud Consultant
  • Salesforce Certified Administrator


Nice to have:

  • Public sector experience



  • Develop end-to-end features across Salesforce, Mulesoft, and other services.
  • Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
  • Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.
  • An understanding of how to develop complex Salesforce Sales Cloud features, breaking down the work into components and milestones that stakeholders can easily understand
  • Write concise, well-crafted code and tests.
  • Provide detailed estimates and work breakdown structure for assigned tasks


General Skills

  • Experience in programming and analysis; specialized CRM software package support at the specified experience level
  • Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
  • Experience in structured methodologies for the development, design, implementation and maintenance of applications
  • Experience in design, code, test, debug and document applications
  • Experience in the use of object and/or third generation language development tools
  • Experience in one or more programming languages
  • Experience in application design, latest design patters, deployment and troubleshooting
  • Experience with relational and hierarchical database technologies
  • Experience in the use of information retrieval packages using query languages
  • Experience with one or more communications protocols
  • Experience in structured methodologies for the design, development, implementation and maintenance of applications
  • Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
  • Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  • A team player with a track record for meeting deadlines CRM Software Development Skills
  • Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
  • Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
  • Experience with middleware and gateways
  • Expertise in specific tools for CRM software development Desirable Skills
  • Knowledge and experience with programming Internet-ready applications
  • Knowledge and experience in rapid application development (RAD) methodologies
  • Knowledge and understanding of Information Management principles, concepts, policies and practices
  • Experience with middleware and gateways
  • Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
  • Ability to provide post-implementation support and resolve any post-implementation technical issues
  • Experience conducting design walkthrough sessions with project team
  • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  • Ability to provide user and system documentation as required


Desirable Skills

  • Able to quickly integrate new concepts and easily understand business needs
  • Evaluating which Salesforce components and other technology products and frameworks to use based on cost benefit analysis, risk management and market research.
  • Experience with building Salesforce solutions based on user stories and low level designs
  • Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code
  • Strong experience delivering products in Agile/Scrum mode.
  • Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce cloud, service, community, available tools available within AppExchange and Salesforce Platform
  • Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
  • Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services
  • Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
  • Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On
  • Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT
  • Experience with deployment tools such as GitLab, Jenkins, etc. 


Must Have

  • 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
  • Certified Salesforce Platform Developer I or equivalent experience
  • Salesforce Certified OmniStudio Developer 
  • Salesforce Certified Experience Cloud Consultant 
  • Salesforce Certified Administrator 


Knowledge Transfer Requirements:

  • Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff
  • All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided
  • Dedicated knowledge transfer sessions will be scheduled during the close-out phase of the project to ensure completeness of knowledge transfer and all documentation is shared and allow LRC staff to ask clarification and/or follow up questions.


Evaluation Criteria


Criteria 1: Salesforce Experience

Criteria 1= 30 points

  • 5+ years experience (including recent experience) solutioning and hands-on configuring in Salesforce 
  • Salesforce Certified Platform Developer I 
  • Salesforce Certified OmniStudio Developer 
  • Salesforce Certified Experience Cloud Consultant 
  • Salesforce Certified Administrator 


Criteria 2: Design, Analysis, Development and Configuration

Criteria 2 = 35 points

  • Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
  • Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
  • Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
  • Demonstrated experience designing and supporting the development of prototypes and proof of concepts
  • Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
  • Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
  • Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
  • Experience conducting diagnostics and determining methods to help incident management
  • Experience implementing AODA compliant solutions


Criteria 3: Communication and Documentation

Criteria 3 = 25 points

  • Excellent analytical, problem solving and decision-making skills
  • Excellent communication skills, both written and verbal
  • Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations
  • Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete
  • Experience documenting processes and technical designs and updating build books
  • Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
  • Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy


Criteria 4: Agile Experience

Criteria 4 = 10 points

  • Experience with Agile scrum methodologies
  • Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
  • Thorough understanding of SDLC, specifically DEV processes in agile development environments


Criteria 5: Public Sector Experience

Criteria 5 = 5 points

  • Previous experience working in Government or Public Sector organizations